Previous edition: 2015.
"Student resources on Evolve access code inside"--Front cover.
Includes QR code to authenticate purchase.
Includes bibliographical references and index.
1. Leading, Managing, and Following in Complex Health Systems 2. Clinical Safety: The Core of Leading, Managing, and Following 3. Legal and Ethical Issues- 4. Cultural Diversity and Inclusion in Health Care 5. Gaining Personal Insight: The Beginning of Being a Leader 6. Being an Effective Follower NEW chapter! 7. Self-Management 8. Communication and Conflict 9. Power, Politics, and Influence 10. Healthcare Organizations 11. Organizational Structures 12. Care Delivery Strategies 13. Staffing and Scheduling 14. Workforce Engagement through Collective Action and Governance 15. Making Decisions and Solving Problems 16. The Impact of Technology 17. Delegating: Authority, Accountability, Responsibility in Delegation Decisions 18. Leading Change 19. Building Effective Teams 20. Managing Costs and Budgets 21. Selecting, Developing, and Evaluating Staff 22. Person-Centered Care 23. Managing Quality and Risk 24. Translating Research into Practice 25. Managing Personal/Personnel Problems 26. Ro